Guide for claiming insurance benefits when going to not cooperative hospital.(How to get refund)

□ Outpatient Treatment (Receipt only if hospital bill is less than 30,000 won)

1) After getting treatment at the hospital, request a medical expense receipt (credit card slips are not accepted) from the hospital or pharmacy.

2) “진료비세부산정내역서” (required only if the hospital bill is
over 30,000 won) should be provided. (Not
required if the bill is less than 30,000 won)

3) Send the documents received from the hospital and pharmacy
to the Insurance manager via KakaoTalk or email.
(Submission is also possible through the website
Reward Application

4) Provide your Korean bank account number and symptoms to
the manager via KakaoTalk or email.

5) Refunds will be deposited into your account approximately
4-5 days later.

□ Inpatient Treatment

1) Three documents must be issued upon discharge from the
hospital after treatment. (Medical expense receipt, detailed
note of medical expenses, diagnosis)

2) The diagnosis certificate must be requested in advance before
discharge.

3) Send the documents received from the hospital and pharmacy
to the Insurance manager via KakaoTalk or email.
(Submission is also possible through the website
Reward Application

4) Provide your Korean bank account number and symptoms to
the manager via KakaoTalk or email.

5) Refunds will be deposited into your account approximately
5-7 days later.

1. How to sign up as a new member
- Please select your preferred language.
- Click New Member Registration and then select the school you attend.
- Be sure to enter your passport number (required when logging in!)

2. Please wait for a while (1-2 days) until the administrator approves it and you can log in.

- Once you are able to log in, select your school first.
Select your nationality and enter your passport number

- After signing up for the first time, you must wait for administrator approval.
Please wait for a while (1-2 days) until the administrator approves and you can log in.

- After logging in, you can make reservations at hospitals affiliated with the insurance company in your area or near your school.
- To make a reservation, select your school and then press the “Search” button.
- A list of affiliated hospitals will appear, along with a brief introduction and available medical specialties for each.
- Select a hospital, describe your symptoms, and then make your reservation.
- Same-day reservations are not possible, and using the website will be prohibited after three no-shows.

- If there are no issues with your reservation, you will receive a text message confirming that your treatment is scheduled for the booked time.
- If your desired date and time are unavailable, the hospital will contact you separately via text or messenger.

- Once your registration is complete and you have received login approval from the administrator (insurance company), you must log in.
- After logging in, click on 'View Coverage' to download the certificate.

This website, SOS911.co.kr, has been created for two main purposes: issuing insurance certificates and facilitating reservations at hospitals affiliated with insurance companies, as well as handling insurance claims. The following procedures are necessary for using the website:

1. How to Register as a New Member
- Choose your preferred language.
- Click on 'New Member Application' and then select the school you attend.
- Fill in the remaining information, and you must enter either your passport number or student ID.
- Wait for the administrator's approval (1-2 days), after which you will be able to log in.

2. How to Log In
- Once login is enabled, select your school and nationality, then enter either your passport number or student ID to log in.
- If you cannot log in with your passport number, try entering your student ID.
- You must wait for the administrator's approval before logging in for the first time, which can take 1-2 days.

3. How to Make a Hospital Reservation
- After logging in, you can make reservations at hospitals affiliated with the insurance company in your area or near your school.
- To make a reservation, select your school and then press the “Search” button.
- A list of affiliated hospitals will appear, along with a brief introduction and available medical specialties for each.
- Select a hospital, describe your symptoms, and then make your reservation.
- Same-day reservations are not possible, and using the website will be prohibited after three no-shows.

4. Waiting for Contact from the Hospital
- If there are no issues with your reservation, you will receive a text message confirming that your treatment is scheduled for the booked time.
- If your desired date and time are unavailable, the hospital will contact you separately via text or messenger.

5. How to Issue an Insurance Certificate
- Once your registration is complete and you have received login approval from the administrator (insurance company), you must log in.
- After logging in, click on 'View Coverage' to download the certificate.